The debt you take on when a customer tells you first
An outage costs what it costs. Being informed of it by the person it happened to costs something separate, it accrues, and it is charged against the next incident rather than this one.
Everything in The Nest tagged Product.
An outage costs what it costs. Being informed of it by the person it happened to costs something separate, it accrues, and it is charged against the next incident rather than this one.
Adopting monitoring for a small site is five decisions, not a project. Here is what each one actually involves, and why finishing a rough version beats designing a perfect one.
Uptime nobody can see is an internal fact. Published with real history, it answers a question buyers were going to ask anyway — and an always-green page nobody believes is worth less than an honest one with incidents on it.
Monitoring is usually justified as insurance against downtime. The better argument is commercial: the gap between a customer telling you your site is broken and you telling them is a gap they can feel.
HarpyWatch runs thirty-one distinct kinds of check against a site — not thirty-one variations on an HTTP request. Here is the full list, what each one is actually for, and why they share a single screen.